HOME CONFORT · Information
Returns & withdrawal
Your right to change your mind, return goods and receive a refund.
Your return at a glance
- To change your mind
- 14 days after receipt
- Return costs
- Covered by HOME CONFORT
- Destination
- Rue Aristote, Mont de Terre, Fives, 59000 Lille, France
Notify withdrawal within 14 days, then return the goods within 14 days of notification, unless HOME CONFORT arranges collection. Defective goods are covered separately by statutory guarantees.
Withdraw from the contract hereThe withdrawal notice can be recorded separately from transport arrangements. Agree the free return arrangements with HOME CONFORT. Keep dispatch evidence for parcels; access details are needed to arrange collection of bulky items.
Return terms at a glance
These rules concern consumer distance purchases, subject to applicable statutory exceptions for certain goods. The return address is confirmed; free transport must be arranged with HOME CONFORT.
- Withdrawal: notify your decision within 14 calendar days after receipt; send goods back within 14 days after notification.
- Refund: no later than 14 days after notification, subject to the lawful deferral explained below. Bank credit timing depends on the provider.
- Free outbound delivery in France, Belgium and Germany; HOME CONFORT pays return costs for requests notified within 14 days after receipt.
- Notification and returns: HOME CONFORT at the return address published below. An unambiguous statement is sufficient to notify withdrawal.
- Faults fall under statutory guarantees, distinct from a change of mind. No blanket exclusion for discounted, opened or bulky goods.
14 days to notify withdrawal
You have 14 calendar days after receipt to notify withdrawal without giving a reason. For goods or lots delivered separately, the period starts with receipt of the last. The receipt day is excluded. In France, an expiry on a Saturday, Sunday or public/non-working holiday moves to the next working day.
Use “Withdraw from the contract here”, review the information and confirm withdrawal. Confirmation sends the acknowledgement directly as a download, containing your declaration, reference, date and time. An unambiguous postal declaration to the registered office remains possible.
Return and refund
Return goods without undue delay and within 14 days of notifying withdrawal, unless HOME CONFORT offers to collect them. The address below also receives pallets, furniture and bulky appliances.
The refund covers amounts paid for the goods and any standard delivery costs. A supplement for a more expensive delivery method chosen by the customer is not reimbursed under this rule.
The refund is made no later than 14 days from notification of your decision. Where the law permits, HOME CONFORT may wait until the goods are recovered or proof of dispatch is supplied, whichever occurs first. This withholding does not apply if HOME CONFORT offers to collect the goods.
Refunds are operationally processed within 10 days after the returned goods are received. This period never extends any shorter applicable statutory deadline under the rules above.
HOME CONFORT also accepts exchanges if you change your mind; arrange them with its team. Your statutory right of withdrawal does not depend on these arrangements.
The same payment method is used unless you expressly agree to another method without extra charges. The payment provider’s crediting time must be specified separately; it does not replace the applicable statutory period.
HOME CONFORT pays return costs when withdrawal is notified within 14 days after receipt. Free returns are HOME CONFORT’s commercial commitment. Arrange transport with HOME CONFORT: a prepaid label for a suitable parcel or collection for bulky goods, according to the arranged solution. If you advance direct return shipping costs, keep evidence for reimbursement; prior authorisation is not a condition of your withdrawal right.
- Address for receiving returned goods
- HOME CONFORT
Rue Aristote, Mont de Terre, Fives, 59000 Lille, France
Prepare the parcel or collection
Protect the goods for transport and include accessories and the order reference, if available. Original packaging is recommended when available, but missing packaging or opening a parcel does not automatically remove the withdrawal right.
Any diminished value must result from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, subject to statutory information requirements. No flat restocking fee or return penalty applies.
Exceptions and faulty goods
Statutory exceptions must be assessed for each product and disclosed before purchase where applicable, for example goods genuinely made to a customer’s specifications. No general exclusion for opened, discounted or bulky products is applied here.
For defects or non-conformity, provide your order reference and describe the issue. This concerns statutory guarantees and is not limited to the 14-day withdrawal period. Remedies under the legal guarantee of conformity are free for the consumer, including necessary transport costs; this process is separate from a change-of-mind return.
France · online withdrawal
The online declaration is accessible from this page and the site footer. Choose download on your device, then review and confirm your declaration: confirmation sends the acknowledgement file directly to your browser. No email delivery is claimed. Mandatory consumer protections in the country of residence remain applicable.
Belgium · online withdrawal
The online declaration is accessible from this page and the site footer. Choose download on your device, then review and confirm your declaration: confirmation sends the acknowledgement file directly to your browser. No email delivery is claimed. Mandatory consumer protections in the country of residence remain applicable.
Germany · Widerruf
The online declaration is accessible from this page and the site footer. Choose download on your device, then review and confirm your declaration: confirmation sends the acknowledgement file directly to your browser. No email delivery is claimed. Mandatory consumer protections in the country of residence remain applicable.
How to request a return
Declare withdrawal before arranging transport. No account, reason or prior authorisation from HOME CONFORT is required.
- Identify the purchase using its reference and products, or a sufficient description if the reference is missing.
- Review and confirm your declaration; retain the downloadable acknowledgement. A logistics request does not automatically book transport.
- For a parcel, protect the goods and retain posting evidence and receipts for return costs advanced. For bulky goods, provide access constraints to arrange collection.
- Return within 14 days of notification unless HOME CONFORT offers collection. Statutory guarantees are separate.
Example postal withdrawal statement
To HOME CONFORT at the registered office in the legal notice. I hereby withdraw from the contract for these goods: [product / reference]. Ordered on [date], received on [date]. Order reference: [reference]. Consumer name and address: [name / address]. Date: [date]. Consumer signature for a paper statement.
The registered office in the legal notice receives your postal notification. Returned goods are received at the dedicated address: Rue Aristote, Mont de Terre, Fives, 59000 Lille, France. Arrange transport of bulky items with HOME CONFORT; notifying withdrawal does not require prior seller approval.
Return transport and follow-up
The online declaration can be recorded before a transport appointment is arranged. For parcels, keep dispatch evidence. For bulky items, share access details so collection can be arranged with HOME CONFORT.
HOME CONFORT covers return costs under the published commitment. Parcels and bulky goods are received at the dedicated address: Rue Aristote, Mont de Terre, Fives, 59000 Lille, France. Refunds follow the legal deadlines described above; this acknowledgement is not evidence of a completed refund.
